HazelH2O limited warranty

Warranty

HazelH2O stands behind its installed monitoring equipment and workmanship. The warranty below applies unless your written estimate or service agreement provides better coverage.

One-year equipment and workmanship coverage

For one year from the original installation date, HazelH2O will repair or replace, at its option, HazelH2O-supplied monitoring equipment that fails because of a defect in materials or installation workmanship. Covered service includes reasonable labor required to correct the covered failure.

What is not covered

• Existing wells, pumps, tanks, plumbing, electrical systems, network equipment, or other customer-owned equipment
• Normal wear, batteries, consumable items, cosmetic damage, or routine calibration and maintenance
• Damage caused by lightning, surge, flood, fire, freezing, pests, contamination, accident, misuse, vandalism, unauthorized changes, or work performed by others
• Internet, cellular, utility, cloud, email, or text-message service interruptions
• Changes to the property or water system after installation that affect operation or calibration

How to request warranty service

Contact HazelH2O at 619-320-8580 or support@HazelH2O.com. Please provide the customer name, property address, System ID if available, and a description of the issue. We may perform remote troubleshooting before scheduling an on-site visit.

Important limitations

This warranty covers the HazelH2O monitoring system—not the water source or the equipment being monitored. Monitoring cannot guarantee uninterrupted water, detect every failure, or prevent all damage. Any implied warranties apply only for the period required by applicable law. This warranty gives you specific legal rights, and you may have additional rights under California law.